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Policy/
POLICY  
 
 
 

Shipping policy
Standard orders are processed within 48hours Monday thru Friday, (not including holidays and weekends). We do not ship to P.O. Box. When you ordering, please enter a physical address for delivery.

 

Return policy
All Marquis & Camus product contains authentic vintage components. Due to the limitation of vintage materials, all Marquis & Camus products are one of a kind or limited edition, it is non- refundable.

One of a Kind:
There is absolutely no return or refund on One of a Kind products.

Limited Editions:
No return or refund, only exchange is allowed.

 

Exchange Policy:
We accept exchange of unused, undamaged merchandise for limited edition. It MUST be returned within 14 days of the receiving date. Returns received after BETWEEN 15 to 30 days are subject to a 30% restocking fee. Please call 212.221.3364 to obtain Exchange Authorization. Once you receive an Exchange Authorization, you may send the returned merchandise to:
Marquis & Camus  325 W. 38th St. Suite 809 New York NY, 10018

 

Repair policy

We will repair any damaged products without charge ONLY for the items purchased through www.marquiscamus.com. The product purchased with-in 1 year will be repaired without a fee.
Repairs for items that has been more than a year, there will be a fee of  $25. If there is a lost component it will be charged for that component. If the component is vintage, it may be different from original component. Please email repairs@marquiscamus.com with the order number and request a Repair Work Order (RWO) number.
To return an item for repair, please follow these simple steps:

1. Obtain a Repair Work Order (RWO) number via email at repairs@marquiscamus.com. We will not accept packages without an RWO number.
2. If your item is less than 1 year old, please include a copy of your receipt or proof of purchase. If there’s a lost component, it will be charged.
3. Pack your item.
4. Include the RWO number in the following return shipping address:

Marquis & Camus 325 W. 38th St. Suite 809 New York NY, 10018
Attn: Repair Order - (your RWO)

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